File a Contractor Complaint
We take complaints seriously. If you've had a negative experience with one of our verified contractors, please submit a formal complaint and we will investigate.
Our Complaint Process
Submit Complaint
Fill out the form with details about the issue, including dates, amounts, and any evidence.
Investigation
Our team reviews the complaint, contacts both parties, and gathers additional information.
Resolution
We work toward a fair resolution. This may include mediation, corrective action, or badge suspension.
Enforcement
Serious or repeated violations can result in permanent badge revocation and removal from our directory.
Important Information
- Complaints must be about contractors listed in our Preferred Contractor Directory
- Provide as much documentation as possible (photos, contracts, text messages, invoices)
- We are not a legal arbitration service — for legal disputes, consult an attorney
- False or malicious complaints may result in the complainant being banned
- All complaints are kept confidential during the investigation process
Possible Outcomes
Warning Issued
First offense or minor issues
Corrective Action Required
Contractor must resolve the issue
Badge Suspended
Temporary removal from directory
Badge Revoked
Permanent removal for serious violations
Submit Your Complaint
Please provide as much detail as possible to help us investigate effectively.